I've always had a great experience here, but today they really went above and beyond. Our grumpy (but wonderful) cat stopped eating suddenly, which is disconcerting. We made a vet appointment, but I thought I would stop by the store to see if they would have a suggestion. I was given great advice (tons of reasons why my cat would stop eating) and a bunch of free samples and food to try. We did what they suggested and gave our cat some of the wet food that was recommended (our cat usually snubs wet food) and it worked! We have a happy cat and will be back very soon! Thank you!